1. Introduction
SERP Radius is committed to protecting the privacy and confidentiality of personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy explains how information is collected, used, and safeguarded when you visit the website.
2. Information We Collect
a. Personal Information
We may collect personal information that you voluntarily provide through contact forms powered by FluentForms, including:
- Name
- Email address
- Phone number
- Company name
- Any additional information submitted in your message
b. Automatically Collected Information
We may automatically collect certain non-identifiable information through analytics tools, including:
- IP address
- Browser type and device information
- Pages visited and time spent on the website
- Referring URLs
This information is collected through:
- Google Analytics 4 (GA4)
- Google Search Console (GSC)
3. Use of Information
Personal information is collected and used for the following purposes:
- Responding to inquiries and service requests
- Providing and improving our services
- Communicating with prospective clients
- Analyzing website performance and user behavior
- Maintaining website security and functionality
We collect only the information necessary to fulfill these purposes.
4. Consent
By submitting personal information through the website, you consent to its collection, use, and disclosure as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions.
5. Cookies and Tracking Technologies
The website uses cookies and similar technologies to enhance user experience and analyze website traffic. These cookies are primarily associated with Google Analytics. Users can manage or disable cookies through their browser settings.
6. Disclosure of Personal Information
SERP Radius does not sell, rent, or trade personal information to third parties. Personal information is not shared except:
- When required by law or legal process.
- To protect the rights, property, or safety of SERP Radius or others.
7. Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws.
8. Safeguards
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of transmission over the Internet is completely secure.
9. Your Rights
In accordance with PIPEDA, individuals have the right to:
- Request access to their personal information.
- Request corrections to inaccurate or incomplete information.
- Withdraw consent for the use of their personal information.
Requests may be submitted through the website’s contact form.
10. International Data Transfers
Some service providers, including Google Analytics, may store or process data outside of Canada. In such cases, personal information may be subject to the laws of the jurisdiction in which it is processed.
11. Children’s Privacy
The website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
SERP Radius reserves the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
13. Contact Us
If you have any questions or requests regarding this Privacy Policy or our data practices, please contact us through the contact form available on the website.
